Jump 360 (Card Trix Greetings Limited) is a leisure service. The recreational services include participation in trampolining, dodge ball and basketball (“leisure and fitness activities”) and inflatable activities. By purchasing a session/ party/ admission from any Jump 360 (Card Trix Greetings Limited) Site, you agree that the supply of Jump 360 leisure services and participation by you in the activities is subject to the following terms and conditions:

General:

You acknowledge that the leisure/ fitness activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and you voluntarily assume and accept all such risks and waive the right to sue Jump 360 (Card Trix Greetings Limited) for any personal injury or death in any way whatsoever caused by or arising from participation in such activities.

Any persons using the trampoline facilities must complete a waiver prior to their participation. Where someone is under the age of 18, this waiver must be completed by a Parent/Guardian. Participants should arrive at least 30 minutes prior to the session start time.

All participants using the park must attend a safety briefing prior to their session and must follow all safety guidelines provided, including: information provided during the safety brief, all signage, and instructions from Jump 360 staff. All bouncers must also wear Jump 360 grip socks or approved safety grip socks at all times whilst using park activities. Participants opting to bring their own grip socks acknowledge that these are subject to inspection by Jump 360 staff and, should they be deemed as unsuitable, a pair of Jump In socks must be purchased.

All participants should only jump within their ability and skill level. Those who are pregnant are not permitted to jump for health and safety. Smoking, consumption of alcohol and chewing gum are not permitted whilst using any activities. Jump 360 will not allow anyone to participate if we believe them to be under the influence of alcohol or drugs.

Failure to comply with all the above terms may result in you being asked to leave the premises with no refund provided. Any persons showing violent, aggressive, threatening, abusive, discriminatory, insulting behaviour or foul language will be refused entry or even banned from the premises. Jump 360 reserves the right to do this without refunding admission and all abusive behaviour towards other customers or our staff will be reported to the police.

All participants must be 4 or older for all sessions, except for our Toddler or Family specific sessions. Individuals cannot participate in any activities if you are under 4 unless they are with an adult supervisor or guardian over the age of 18. Participants aged 4 to 12 are allowed on all activities (subject to activity height restrictions) unaccompanied, but a supervising adult must be on the premises at all times. Those 13 or older are permitted without a supervising adult as long as they have a waiver signed by someone 18 or older.

The maximum weight limit for an individual participant is 21 stone. Jump 360 recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before engaging in trampoline/ inflatable jumping.

Trampoline / Inflatable Activities:

Jump 360 will try to ensure that as many zones/activities as possible are available for use by customers. However, we reserve the right, without prior notice, to close and change the availability of zones/activities and or operating hours. Jump 360 reserves the right to close the whole or any part of any activity at any time or to restrict the number of individuals having access to the zone/activity.

Activities on offer at each site may vary. Please call a site or check the website to confirm which activities are available any given centre. Some activities / zones are not available during certain session types (Toddler, Family, and Support Sessions). Please check the website or call to confirm which activities are unavailable during these sessions.

Cancelation & Refund Policy:

Jump 360 operates on a 48-hour cancelation policy for all normal session bookings. Any cancelations made with more than 48 hours’ notice will be refunded in full via the same method of initial payment. Any cancelations made between 1 to 48 hours of session start time will be permitted to move their booking to another suitable date or time but will not be eligible for a refund. Any bookings that are moved are automatically ineligible for a refund, even if the booking is moved to a date that would provide the 48-hour required notice period. Any cancelations / modifications to bookings with less than 1 hours’ notice will be ineligible to be re-scheduled or refunded. Management may accommodate or reschedule any bookings at their discretion depending on circumstances.

For any Birthday Party bookings Jump 360 requires 7 days’ notice in order to be able to provide a full refund.

Complaints:

Jump 360 is dedicated to delivering a world class service to all our customers. If, however you wish to provide customer feedback or raise a complaint, we ask if possible, to raise your issue to the manager on duty at the time of your visit to see if they are able to resolve any problems for you at first point of contact. If you cannot resolve the problem at site, we ask you to write to us at info@funshack.co.uk. Please be advised it may take up to 14 working days to respond to your feedback or complaint, this may be due to any investigative work that needs to be carried out. Please include in your email which site you visited, the date and time or your visit and any other information you believe will assist us in any investigation.

Lost Property:

Any lost property found at any of our sites will be kept and stored for 3 weeks (21 days). After this period any unclaimed lost property will either be given to charity or disposed of. If you have lost any items and wish to check if we have them, please email or call the specific site. For certain items we will require proof of ownership.

Discounts & Promotional Codes

All discounts, offers or promotions are subject to availability and subject to individual offer terms and conditions. Please note any offers, discounts and promotions cannot be used in conjunction with any product that is already discounted or where the item/ product or package is already a promotional product.

Any offer or promotions will be subject to site specific height and age restrictions. For voucher promotions customers must produce the original – photocopies will not be accepted.

Website:

All content and information on this website is for general information use only. Use of any information from this website is entirely at your own risk, for which we shall not be liable. It is the individual’s responsibility to check that any products or services offered at any site meet their specific requirements.