About

If you cannot find the answer you are looking for in our Frequently Asked Questions please do not hesitate to send us a email or alternatively contact one of our reception teams.

How old do you have to be to jump?

At Jump 360 the minimum age to bounce is 4 for our regular Jump sessions. We do however host toddler sessions (Jump Junior) for those under this age and their parents.

Do I need to book in advance?

We recommend customers book online before they arrive to avoid disappointment, as our sessions fill up very quickly, especially during peak times. We do have some walk in spaces if you wish to book on arrival, however these are limited and there is no guarantee we will have spaces available when you arrive.

When do I need to arrive?

We suggest arriving 20 minutes before the session starts. This allows for plenty of time to check in, especially during Peak times.

What happens if I’m late?

If you are late you will lose your jump slot. If we have spaces available you may be allowed to join a later session. This depends on how busy the sessions are and is subject to the discretion of the management.

If I am not bouncing do I have to pay and where will I go?

Adults that are not jumping do not have to bounce and can enjoy the café located upstairs.

Must I sign a waiver?

Yes. Everyone must sign a waiver before entering and bouncing at Jump 360. If you are under the age of 18 this must be completed by a parent or guardian. Once a waiver is completed it lasts for 12 months. We strongly recommend you complete a waiver before arrival.

Can you bounce without a parent or guardian?

Anyone over the age of 16 will be able to jump without a parent (as long as the waiver has been completed for them by a parent or guardian over the age of 18), however anyone below this age must have a guardian/ parent on the premises.

What should I wear?

All Jump 360 bouncers should wear comfortable clothes such as shorts and tracksuits. No clothing should have sharp points such as belt buckles nor should you bring any sharp objects into the arena (jewellery, key chains etc.). This is for your own health and safety.

Jump 360 Grip Socks must be worn at all times at Jump360 for health and safety reasons. These are available at our reception for £2.50 and can be reused on future sessions.

Please note, we would advise customers not to wear football tops/kits.

What happens if I lose my socks?

Jump 360 Grip Socks must be worn at all times at Jump 360 for health and safety reasons. These are priced at £2.50 and once purchased can be re-used on future visits to Jump 360. If you have lost a pair another pair will be available at reception for £2.50.

Do you have parking?

Yes. Jump 360 has car parking spaces with over 100 car parking spaces available.

Do you have lockers?

Lockers are available at Jump 360. These require £1 to use (but this is returned to you once you are finished using it). Ask our reception team for more details.

Can I bring my own food?

No. Due to Jump 360’s health and safety rules in catering we do not allow any food or drinks from outside onto the premises (apart from baby food).

What is your Off-Peak/Peak times?

Off Peak times are from Monday to Thursday at School Term Times according to the local council. Friday, Saturday, Sunday and any School Holiday times are classed as Peak times.

Do you have wheelchair access?

We have a lift that provides access to the upstairs café and viewing area at our Newcastle centre. Our Hartlepool and Stockton sites unfortunately do not have a lift, but there are downstairs seating available and our staff can provide table service for any food or drink orders if required.

Can I jump if I am pregnant?

No. Jump 360 has a strict policy against pregnant women jumping in our arena. This is to ensure the safety of the unborn baby and the adult.

Is my booking transferable or refundable?

All bookings are non-refundable. Bookings can be transferred to a different date if we are given at least 24 hours’ notice.

Party deposits are non-refundable. You can transfer the date of your party if you give us at least 7 days’ notice.

Do you allow carers to attend for free?

Here at Jump 360 we pride ourselves on providing facilities to people of all abilities. We allow carers to accompany those that need a little extra help, free of charge. We do require some evidence that care is needed (Such as proof of DLA, Carers ID) and for safety reasons all carers must be aged 18 and above. Please note that carers who are attending sessions free of charge, are there to assist those that need it and should not use the activities themselves. If you are booking online, there is no need to book a space for a carer, just book for the person requiring assistance who will be attending the session and bring along the required evidence and you will be allowed to assist during the booked session. If you require any other information about carers, please give us a call our Reception team at the centre you wish to visit.