PLEASE NOTE: DUE TO RECENT GOVERNMENT RULES THE MAXIMUM NUMBER OF PEOPLE PERMITTED IN ANY VISITING GROUP IS 6. IF VISITING OUR NEWCASTLE SITE, YOUR GROUP MUST BE MADE UP OF ONLY ONE HOUSEHOLD (YOUR GROUP MAY BE COMPOSED OF MULTIPLE HOUSEHOLDS IF YOU ARE VISITING OUR HARTLEPOOL OR STOCKTON SITES).

Booking You Visit:

As we are now working on reduced capacity levels we highly recommend you book and pay for your session before arriving at the centre, as we will likely run out of spaces for timeslots in advance. We also ask you arrive 15 minutes before your timeslot start to allow enough time to check you in.

Face Masks

We Kindly ask all Adults to wear a Face Mask During your visit. You do not need to wear a face mask when seated at your table or if using the activity areas. Children (Aged 11 and under) are not required to wear a face mask.

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What Measures Are We Putting In Place To Make Your Visit As Safe As Possible?

Here at Jump 360 the wellbeing of our Guests and Team Members is our first priority. We have therefore put in a number of measures in light of the Current Coronavirus (COVID-19) to make your visit with us as safe as possible.

Zoono Microbe Shield Surface sanitiser (Z71)

All trampoline park activities and customer areas have been sprayed with Zoono Microbe Shield Surface sanitiser (Z71) by an expert specialist cleaning company. This Sanitising germ protection spray forms an antimicrobial coating on surfaces that protects against 99.99% of germs/viruses and keeps surfaces sanitised for up to 30 days. This product has been found to protect against Covid-19 and has been used on the London Underground system for hundreds of tube stations and buses, and is also used by the NHS. Zoono (Z71) will continue to work even after our routine cleaning procedures, and we will still be doing the additional daily cleaning measures (mentioned below) alongside using this product. This has been sprayed on all seating areas, bathrooms, high- frequency touch points, all park activity zones, arcade items, alongside lockers and briefing areas. We will have the centre sprayed on a monthly basis with this product.

Please find some of the additional measures and procedures below:

1.Temperature Checks

All customers will be temperature checked before being allowed into the centre. Staff will also be temperature checked at the start of every shift.

2.Sanitisng Stations

We have fixed sanitiser units at our receptions for customers to use before entering. We also have a number of sanitizing stations located around the centre, including all main play entrance/ exits to allow regular use during your visit.

3.Reduced Session Sizes

Session sizes have been heavily reduced in accordance with government guidance and to allow circulation space in our centre allowing you to social distance. You can book your visit with us Here

4.Additional Cleaning Measures

Increased daytime cleaning to sanitise all high-frequency touchpoints. Activity & Play areas are also cleaned regularly throughout the day, alongside nightly cleaning.

All tables and chairs are cleaned after each customer use.

5.Activity & Play Areas

Where appropriate in activity areas we have introduced marked routes  & one-way systems to make it as safe as possible. We have also removed some high frequency touch points play elements.

6.Book Online & Contactless Payments

Pre-book your visit with us online and pre-pay to avoid unnecessary waiting around on arrival. We are also encouraging contactless payments in the centre whenever possible.

7.Social Distancing

When you visit we have markings and signage to guide you and help you keep your distance from others. We have also ensured all seating areas are spaced to adhere to social distancing requirements.

8.Face Coverings

Our staff will be wearing the appropriate PPE in accordance to government guidance and it is not a problem if you wish to wear a face covering when you visit our centre however, PLEASE BRING YOUR OWN.

Please note whilst we have tried to make your visit with us as safe as possible, you enter and use the facilities at your own risk.

Before You Visit:

In response to ensuring that all our customers and visitors are safe, we ask that everyone self-screens before entering the facility. This will ensure that we keep everyone safe and lessen the spread of the virus.

We ask you not to come to the centre if you or your family have:

  • Signs or a fever of high temperature (above 38c)
  • A persistent cough or respiratory problems
  • A loss of, or change in, your normal sense of taste or smell
  • Had contact with a possible source of the virus

If you have met any of the above criteria please do NOT visit the centre.